FirstLine Supervision - Session 3b (Virtual)

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FirstLine Supervision - Session 3b (Virtual)

FirstLine Supervision - Session 3b (Virtual)

Date: March 23-26, 2021
  • Day 1: Mar 23, 2021 1:00 pm - 4:00 pm
  • Day 2: Mar 24, 2021 1:00 pm - 4:00 pm
  • Day 3: Mar 25, 2021 1:00 pm - 4:00 pm
  • Day 4: Mar 26, 2021 9:00 am - 12:00 pm
Location: Online
Pricing: Members: $755 before Mar 9, 2021
Nonmembers: $905 before Mar 9, 2021
All fees increase $50 on or after Mar 9, 2021

For Returning Students Only

MMUA's FirstLine Supervision program will be coming to an end as our instructor has retired. Because of this, we will not be taking new students in this program. We are, however, working on a new program to take its place and hope to announce it early 2021.

A Change to Virtual

Beginning in January 2021, MMUA will transition its FirstLine Supervision program to a fully virtual model. This will allow current students to complete their certificate during this time of COVID.

MMUA has worked with Central Lakes College to develop this new platform. Virtual sessions will break up the module into four three-hour Zoom sessions. Participants will be emailed a link for the session along with materials and a short video to watch in advance of class.

Program Agenda

1:00 PM — Transitioning to Supervision
Focus on the various roles you play as a leader and ways to manage the demands of those roles while fulfilling the 4 needs of followers (trust, compassion, stability and hope). You will:

  • Identify the roles and demands you take on when you become a leader and develop strategies for balancing those demands
  • Identify leadership behaviors that help build trust and credibility
  • Analyze factors that build individual and team motivation and commitment
  • Identify key advocates/mentors in your organization that can help you succeed as a leader and develop a plan for building these relationships

1:00 PM — Effective Delegation Through Clear Expectations
Use a Strengths Based Coaching model to establish clear expectations when assigning and delegating work and then follow-up with continual coaching conversations that help create accountability. You will:

  • Analyze the impact of and reasons for taking on too many responsibilities rather than delegating
  • Use strengths-based coaching conversations to maximize the strengths of team members and trust in their ability to perform
  • Practice writing and communicating clear, collaborative and aligned expectations for performance on assigned responsibilities
  • Develop strategy for follow-up conversations to check on progress and create accountability

1:00 PM — Creating Accountability
Use a Strengths Based Coaching model to plan and practice conversations that create accountability to performance expectations. You will:

  • Identify how creating accountability fits into Strengths Based Coaching
  • Plan and practice verbal conversations and written feedback aimed at holding employees accountable for delivering on performance goals through achievement-oriented, fair and accurate, and development feedback
  • Build action plans that establish clear expectations for performance improvement

9:00 AM — Leading for the Future—Strategic Planning, Innovation and Effective Meetings

Use proven processes and tools to help lead your organization into the future by building a culture of innovation, facilitating effective meetings and actively participating in a strategic planning process. You will:

  • Examine key elements of a strategic plan using common strategic planning frameworks and tools
  • Identify the needs of stakeholders in building a strategic plan
  • Apply key elements of innovation to help your team and organization meet the needs evolving needs of stakeholders
  • Use effective communication and facilitation techniques to make meetings productive and efficient

About the Instructor

Dana Haagenson spent over a decade in the software industry serving in individual contributor and leadership roles from Product Development to Product Management/Strategy to Human Resources. As a college professor at M State, she teaches students ranging in age from Gen Z to baby boomer in the areas of Human Resources and Accounting.

She also develops and delivers customized leadership, team and personal development sessions for organizations across various industries. As a Gallup Certified Strengths Coach, Dana has coached over a thousand individuals and teams in discovering and harnessing the power of their individual and collective strengths to achieve success – both personally and professionally.

She earned an Accounting degree from Minnesota State University Moorhead and is a CPA, as well as Certified Professional in Human Resources.  

Registration Fees

Members: $755
Non-Members: $905

The program fee provides instruction and access to class materials. There is a $30 per person cancellation fee if MMUA is notified by 4:30 pm on March 9.

Technology Requirements

Due to the nature of this class, use of a webcam is required.


By registering for this event I/we authorize Minnesota Municipal Utilities Association (MMUA) to photograph me at this event and use such photographs in MMUA marketing materials (both electronic and print). I/we understand that I/we will not be paid for giving this consent.


Contact Rita Kelly by email or phone 763.746.0707.


Register online or download this printable registration form.


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