FirstLine Supervision - Session 4 (Virtual)

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FirstLine Supervision - Session 4 (Virtual)

FirstLine Supervision - Session 4 (Virtual)

Date: October 19-22, 2021
  • Day 1: Oct 19, 2021 1:00 pm - 4:00 pm
  • Day 2: Oct 20, 2021 1:00 pm - 4:00 pm
  • Day 3: Oct 21, 2021 1:00 pm - 4:00 pm
  • Day 4: Oct 22, 2021 1:00 pm - 4:00 pm
Location: Online
This event is now closed for online registration

For Returning Students Only

MMUA's FirstLine Supervision program will be coming to an end as our instructor has retired. Because of this, we will not be taking new students in this program. We are, however, working on a new program to take its place.

A Change to Virtual

MMUA transitioned its FirstLine Supervision program to a fully virtual model. This will allow current students to complete their certificate during this time of COVID.

MMUA has worked with Central Lakes College to develop this new platform. Virtual sessions will break up the module into four three-hour Zoom sessions. Participants will be emailed a link for the session along with materials and a short video to watch in advance of class.

Program Agenda

1:00 PM — Listening to Motivate, Understand and Succeed
Use experiential activities to evaluate and understand the importance of active listening as a way to build trust and credibility as a leader.

  • Assess your barriers to effective listening
  • Learn to use listening as a tool to help better understand and motivate others
  • Identify and practice techniques for active listening
  • Apply techniques for listening and reacting effectively in emotionally charged conversations

1:00 PM — Surviving and Thriving Through Change
Use proven transition model and coaching techniques to lead your team through the constant changes you experience in today’s business environment.

  • Distinguish the difference between change and transition
  • Identify stages in the transition process and apply techniques for effectively coaching employees through each stage
  • Explore the importance of maintaining trust, compassion, stability and hope during times of change
  • Practice techniques for effectively communicating change
  • Create a strategy for working through a current transition

1:00 PM — Mastering Your Professionalism
Use self-assessments and group discussion to explore the importance and impact of positive attitude, good judgement, and appropriate behavior in the workplace.

  • Explore the concept of professionalism in the workplace, its meaning and impact
  • Examine the essential attributes of professional behavior to include interpersonal skills, personal presentation, work ethic, and time management
  • Self-assess professional behavior
  • Develop strategies for improving professional effectiveness

1:00 PM — Building Trust Through Communication and Conflict

Use techniques from Crucial Conversations® to go from conflict to resolution while maintaining respectful and trusting relationships with those involved.

  • Learn to recognize when you are in a state of conflict and understand the importance of staying in dialogue to move toward resolution
  • Practice articulating your own motives before entering into a conversation
  • Apply techniques for refocusing a conversation when distractions occur
  • Learn to identify and react when safety is at risk in a conversation
  • Practice techniques for speaking persuasively during conflict, while still listening and taking other’s views into account
  • Explore techniques for turning conversation into action and results

About the Instructor

Steve Wischmann is the owner of Horizon Performance Solutions, LLC, a leadership and organizational development consulting company specializing in growing professional capacity and sustained success in people and teams. He retired at the rank of Captain after three decades of military service in the U.S. Coast Guard that included several command assignments and executive positions in Federal Government.

Steve has an M.A. in Public Policy and Management with dual concentrations in policy analysis and public management. He served for six years as an Adjunct Professor at Hilbert College in Hamburg, NY, teaching both graduate and undergraduate courses in business management and public administration. Steve has extensive background in providing organizational and workforce development strategies and programs for small businesses and non-profits, corporate teams, and government agencies.  

Registration Fees

Members: $755
Non-Members: $905

The program fee provides instruction and access to class materials. There is a $30 per person cancellation fee if MMUA is notified by 4:30 pm on October 4.

Technology Requirements

Due to the nature of this class, use of a webcam is required.


By registering for this event I/we authorize Minnesota Municipal Utilities Association (MMUA) to photograph me at this event and use such photographs in MMUA marketing materials (both electronic and print). I/we understand that I/we will not be paid for giving this consent.


Contact Rita Kelly by email or phone 763.746.0707.


Register online or download this printable registration form.


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