Exhibit VII- Explanation of Payment Plan and Other Options

Explanation of Payment Plan and Other Options

Qualifying residential customers of (name of utility) can avoid wintertime service disconnection despite an inability to pay the full amount of their monthly bills.  However, some amount must be paid every month.  That amount can be determined through a conversation with the utility and set out in a month-by-month payment plan.

(Name of utility) can also advise customers regarding other options that may be available to assist them in making their utility bill payments.

Please contact the utility office promptly at (utility phone number) to arrange a payment plan and find if other assistance may be available.