Services and Support

MMUA offers a variety of services to assist members in addressing the challenges of running a municipal utility. Here are a few examples. If you don’t see what you need, contact us at info@mmua.org and we will do our best to help you.

Human Resources and Organizational Development

MMUA’s Human Resources team is here to help. Here are a few of the services we provide to MMUA members. For more information, contact Shelly Dau.

Annual salary and benefits survey—results are free to members who participate
Quarterly webinars on topics of interest to municipal utilities—free to members
Roundtable discussions on hot HR topics at MMUA conferences
Ad hoc consultation on policies, procedures, and implementation issues
Development of customized team-building programs for your utility or city

Strategic and Operational Planning

Most utilities are adept at financial planning year to year, and even at planning for capital expenditures over many years. Are you as successful at holistically planning for the future of the utility? Have you engaged your stakeholders and built a comprehensive plan that takes things like community relations, education, workforce development, increased sustainability, and related topics into account?

MMUA can help with this. With a project tailored to your needs, we can assist you with research, data analysis, facilitation of planning sessions, and creation of your customized strategic plan. We can also help you translate that plan into operational objectives with measurable outcomes and a reporting process that provides transparency for everyone. Please contact Karleen Kos to discuss your needs.