FirstLine Supervision - Session 2 (Virtual)

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FirstLine Supervision - Session 2 (Virtual)

FirstLine Supervision - Session 2 (Virtual)

Date: January 13-14, 2021 | January 26-27, 2021
  • Day 1: Jan 13, 2021 1:00 pm - 4:00 pm
  • Day 2: Jan 14, 2021 1:00 pm - 4:00 pm
  • Day 3: Jan 26, 2021 1:00 pm - 4:00 pm
  • Day 4: Jan 27, 2021 1:00 pm - 4:00 pm
Location: Online
This event is now closed for online registration

For Returning Students Only

MMUA's FirstLine Supervision program will be coming to an end as our instructor has retired. Because of this, we will not be taking new students in this program. We are, however, working on a new program to take its place and hope to announce it early 2021.

A Change to Virtual

Beginning in January 2021, MMUA will transition its FirstLine Supervision program to a fully virtual model. This will allow current students to complete their certificate during this time of COVID.

MMUA has worked with Central Lakes College to develop this new platform. Virtual sessions will break up the module into four three-hour Zoom sessions. Participants will be emailed a link for the session along with materials and a short video to watch in advance of class.

Program Agenda

Students must attend all four dates to complete this session.

1:00 PM — Work-Life Fusion
Build a weekly workplan template that embraces priorities, establishes and enforces boundaries and infuses energy into every day.  You will:

  • Analyze where you spend your time, while identifying time wasters, energy builders and distractions
  • Identify your key roles, goals and priorities
  • Identify key areas of personal wellness and self-care to maintain a healthy emotional balance
  • Build an individualized weekly plan/schedule that encompasses an infused approach to achieving personal and professional goals, while maintaining personal wellness

1:00 PM — Building a Culture of Gratitude
Encourage authentic recognition and rewards to achieve a team culture where praise and gratitude happens at all levels and in every direction. You will:

  • Articulate the importance of rewards and recognition in engaging and motivating employees
  • Identify actions, behaviors and results that warrant formal and informal recognition
  • Determine what type of rewards and recognition are motivational and appropriate for individuals and teams
  • Practice giving genuine, authentic words of recognition
  • Assess your reward and recognition habits as team and establish areas for improvement

1:00 PM — Connecting Your Team in All the Right Places
Use the principles and components of Strengths Based Teams to build a plan in the areas of Common Purpose, Connection, Communication, Collaboration and Celebration. You will:

  • Analyze your team in the 5 components of Strengths Based Teams
  • Build a strategy for strengthening the areas of Common Purpose, Connection, Communication, Collaboration and Celebration

1:00 PM — Emotional Economy in the Workplace
Use scientific data to understand how our bodies react in emotional workplace situations and how we can gain control rather than letting emotions take over. You will:

  • Understand the “emotional economy” and its effect on trust and performance in the workplace
  • Identify emotional expectations of your workplace, among leaders and employees
  • Define and practice methods for effectively coaching through emotionally charged conversations
  • Assess components of emotional intelligence
  • Implement techniques for maintaining energy and effectiveness under pressure
  • Apply your strengths for increased emotional awareness and effectiveness

About the Instructor

Steve Wischmann is the owner of Horizon Performance Solutions, LLC, a leadership and organizational development consulting company specializing in growing professional capacity and sustained success in people and teams. He retired at the rank of Captain after three decades of military service in the U.S. Coast Guard that included several command assignments and executive positions in Federal Government.

Steve has an M.A. in Public Policy and Management with dual concentrations in policy analysis and public management. He served for six years as an Adjunct Professor at Hilbert College in Hamburg, NY, teaching both graduate and undergraduate courses in business management and public administration. Steve has extensive background in providing organizational and workforce development strategies and programs for small businesses and non-profits, corporate teams, and government agencies.  

Registration Fees

Members: $695
Non-Members: $845

The program fee provides instruction and access to class materials. There is a $30 per person cancellation fee if MMUA is notified by 4:30 pm on January 4.

Technology Requirements

Due to the nature of this class, use of a webcam is required.


By registering for this event I/we authorize Minnesota Municipal Utilities Association (MMUA) to photograph me at this event and use such photographs in MMUA marketing materials (both electronic and print). I/we understand that I/we will not be paid for giving this consent.


Contact Rita Kelly by email or phone 763.746.0707.


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