Utility Management

Management Services and Manager Mentorship

MMUA has provided management services to a number of members over the years. The first level of service is to help a utility maintain a fully-functioning operation after management turnover. MMUA provides a fully-qualified manager to keep the utility operating at an optimal level until a new manager is hired.

The next level of service is mentorship. You may have an individual on staff who has good potential but lacks the experience and training to move into the manager’s role without a support system. MMUA can provide a qualified manager to mentor the inexperienced manager and provide the support the new manager needs to be able to grow into the role and succeed.

The mentorship program has become increasingly popular. The program includes, but is not limited to, the following services:

• develop and oversee the implementation of a utility work plan;
• develop and manage an employee supervision and support system;
• cultivate and nurture a team partnership between city, utilities and MMUA;
• promote and foster a ‘team environment’ with all employees;
• coordinate goal setting and growth management;
• work with city and utility management teams on rate studies; work with power suppliers;
• work with engineering firms as needed for future projects;
• direct and coordinate project layout and development.

For the short- or the long-term, MMUA is there to help your utility succeed.