Developing Utility Expertise and Leadership™ (DUEL™)–Cohort 2

This session is reserved for DUEL™ cohort 2
Pre-requisite: Foundations course #1 held on October 1-2, 2025 and foundations course #2 held on February 11-12, 2026.

Thriving together: Leadership for dynamic teams and evolving challenges

Building high-performance teams in municipal utilities: cultivating a culture of excellence and collaboration
Explore the key elements that contribute to a strong culture, including values, behaviors, and practices that foster engagement and collaboration. Learn about the dynamics of effective teamwork that elevate the entire organization and drive results, then develop techniques to maximize them for your utility.

Leading dynamic changes in municipal utilities: driving innovation and transformation
This segment will equip leaders with the tools and strategies to drive change within the organization and overcome resistance to it. Learn to align teams with ever-evolving goals, manage push back, and implement sustainable solutions that enhance efficiency, service delivery, and community impact.

Interactive capstone project
Leaders will apply what they have learned to develop a strategic initiative aimed at improving operational efficiency, service delivery, or sustainability within their municipal utility. Each leader will identify a key challenge facing their utility and design a framework for a comprehensive solution that aligns with the utility's long-term objectives. Team presentations and peer solutions will round out this course.

Times have been adjusted slightly

June 24–11:30 am to 5:00 pm (lunch served at 11:30 am)
June 25–7:30 am to 1:00 pm (continental breakfast served at 7:30 am)