Customer Service/Billing Representative Shakopee Public Utilities

Shakopee Public Utilities is now accepting applications for a Customer Service Billing Representative.  This position is responsible for providing exceptional service to customers while handling billing inquiries, processing payments and resolving any related issues.  This position requires strong communication skills, attention to detail, and the ability to address customer concerns efficiently and professionally.  Processing account activity beginning with setup through termination of service. This position switches tasks throughout the day and requires flexibility and willingness to learn new processes and adapt to changing work demands.

Experience: 1 to 2 years’ experience in customer service and billing is required

 

Working knowledge: Ability to establish positive customer rapport, handle disputes with diplomacy and professionalism, strong organizational skills, pivot and adapt to changes, collaborate effectively with cross-functional teams and identify and implement solutions to complex customer needs.  Ability to lift between 20 to 30 pounds.

Valid State of MN Class “D” Driver’s license required.\

All Benefits apply including Medical, Dental, Life, Long Term. Disability, PERA, Vacation, Sick and Holiday.

Wage Range:  $28.99/hr – $36.24/hr

Submit resume and application to HR@shakopeeutilities.com or by to mail to Shakopee Public Utilities, Attn: Human Resources, PO Box 470, 255 Sarazin Street, Shakopee, MN  55379-0470.  For an application form and full job description, visit our web site at www.shakopeeutilities.com. 

The deadline for applications is October 16, 2025.